Routing Number: 211177133

Protect Yourself from Fraud

***On Wednesday November 27, our 200 Orange Street Branch will close at 2PM as the building is closing early. Enjoy your Thanksgiving! *** We will be closed November 28-30 in observance of Thanksgiving. Our SCSU branch will have special hours November 26, 10:30am-2:30pm. Access your accounts 24/7 with online and mobile banking.

Understanding Fraud

Fraud can take many forms and is constantly evolving. It is crucial to stay informed and vigilant to protect your personal and financial information.

 

Common Types of Fraud

1. Phishing Scams

Phishing scams often come as emails or texts pretending to be from a legitimate source, such as your credit union, to trick you into revealing personal information.

2. Identity Theft

Identity theft occurs when someone steals your personal information to commit fraud. This can include using your credit card, opening accounts in your name, or obtaining loans.

3. Credit Card Fraud

Unauthorized use of your credit card for purchases or cash advances. This can happen if your card is stolen or if someone obtains your card information.

4. ATM Skimming

Criminals attach devices to ATMs to capture card details and PINs. Always be cautious when using ATMs and check for any unusual attachments.

 

How to Protect Yourself

Monitor Your Accounts Regularly

Review your bank and credit card statements frequently for any unauthorized transactions. Set up account alerts to notify you of any suspicious activity.

 

Secure Your Personal Information

  • Do not share your personal information over the phone, email, or text unless you are sure of the recipient.
  • Use strong, unique passwords for your online accounts and update them regularly.

 

Be Cautious Online

  • Avoid clicking on links or downloading attachments from unknown sources.
  • Ensure websites are secure (look for “https://” and a padlock symbol) before entering any personal information.

 

Protect Your Cards and PINs

  • Shield your PIN when using ATMs or point-of-sale terminals.
  • Report lost or stolen cards immediately to your credit union.

 

What to Do If You Suspect Fraud

Report It Immediately

Contact us right away if you notice any suspicious activity or believe you have been a victim of fraud. The sooner you report it, the faster we can act to protect your account.

 

Contact Information

 

Take Action

  • Change your passwords immediately.
  • Place a fraud alert on your credit reports.
  • Monitor your accounts closely for any further suspicious activity.

 

Additional Resources

 

We’re Here to Help

At CrossPoint FCU, your security is our top priority. We are committed to protecting your personal and financial information. If you have any questions or concerns about fraud, please do not hesitate to contact us.

Contact Us