An Important Message!
In the latest version of our mobile app, you must enter your username and password when you log in for the first time. If you do not remember your login credentials, use the forgot username/password feature located below the login fields. Please contact us if you have any questions at 203-288-1695!
ATTENTION:
You are leaving the CrossPoint Federal Credit Union website.
The links to third-party websites are provided solely as a matter of convenience to the visitors of the CrossPoint FCU website. When you use a hyperlink to visit the website of another person or entity, you leave the Credit Union’s website. You will be subject to the privacy and security policies of the site you are entering.
Understanding Fraud
Fraud can take many forms and is constantly evolving. It is crucial to stay informed and vigilant to protect your personal and financial information.
Common Types of Fraud
1. Phishing Scams
Phishing scams often come as emails or texts pretending to be from a legitimate source, such as your credit union, to trick you into revealing personal information.
2. Identity Theft
Identity theft occurs when someone steals your personal information to commit fraud. This can include using your credit card, opening accounts in your name, or obtaining loans.
3. Credit Card Fraud
Unauthorized use of your credit card for purchases or cash advances. This can happen if your card is stolen or if someone obtains your card information.
4. ATM Skimming
Criminals attach devices to ATMs to capture card details and PINs. Always be cautious when using ATMs and check for any unusual attachments.
How to Protect Yourself
Monitor Your Accounts Regularly
Review your bank and credit card statements frequently for any unauthorized transactions. Set up account alerts to notify you of any suspicious activity.
Secure Your Personal Information
- Do not share your personal information over the phone, email, or text unless you are sure of the recipient.
- Use strong, unique passwords for your online accounts and update them regularly.
Be Cautious Online
- Avoid clicking on links or downloading attachments from unknown sources.
- Ensure websites are secure (look for “https://” and a padlock symbol) before entering any personal information.
Protect Your Cards and PINs
- Shield your PIN when using ATMs or point-of-sale terminals.
- Report lost or stolen cards immediately to your credit union.
What to Do If You Suspect Fraud
Report It Immediately
Contact us right away if you notice any suspicious activity or believe you have been a victim of fraud. The sooner you report it, the faster we can act to protect your account.
Contact Information
- Report your Debit Card Stolen: 866.820.4860
- Contact Us: 203.288.1695
Take Action
- Change your passwords immediately.
- Place a fraud alert on your credit reports.
- Monitor your accounts closely for any further suspicious activity.
Additional Resources
We’re Here to Help
At CrossPoint FCU, your security is our top priority. We are committed to protecting your personal and financial information. If you have any questions or concerns about fraud, please do not hesitate to contact us.