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Updates from our CEO

CrossPoint Federal Credit Union is taking precautions to re-open our lobbies while continuing to protect the health and well-being of our members, employees, and community. We’re looking forward to seeing our members and helping to assist with any financial challenges this unprecedented time has caused.

We have opened our Branford and Hamden offices lobbies. We have implemented safety guidelines recommended by the CDC and State of CT.

 

There are significant changes in the lobby areas. Social distancing and the use of masks and hand sanitizing is expected. Member transactions at the teller line may be limited cash and purchase of official checks transactions only. If you do not have a mask please continue to use the drive-up teller.

 

While the lobbies were closed we provided all normal member services through a variety of channels. The few services that required lobby/in-person contact were being performed on an appointment basis. We anticipate the use of appointments continuing even as our lobbies open and our employees return from working from home.

 

We encourage all members to continue using the alternative access even with the lobbies open.

 

Please remember:

  • Check deposits can be made through the mobile app, ATM, night drop, or mail.
  • Cash can be obtained through ATMs and by requesting cash back at merchants.
  • Transfers between share accounts and loan payments can be made through the mobile app, web banking, and touchtone telephone or by calling a branch.
  • Most loans and new or additional share accounts can be applied for online or over the phone and signed electronically.
  • Questions on specific transactions and other research are best done through the secure email within the mobile app, home banking, or over the phone with the appropriate department.

 

The New Haven Orange Street office and the SCSU office will remain closed until we receive notice of the dates when the buildings will be open to the public and we are aware of what restrictions may apply. We speculate that it could be many more weeks or even months before those locations will be able to reopen.

 

We continue to monitor the CDC and State to be sure we comply with all the requirements to keep our Members and Employees Safe!

 

Thank you for your continued support.

CrossPoint Federal Credit Union Hours of Operation:

Main Branch, 105 Sanford Street, Hamden, CT
Phone: 203.288.1695
DRIVE-UP TUBE & LOBBY ARE AVAILABLE during these hours:

  • Monday, Tuesday, Wednesday: 7am4pm
  • Thursday & Friday: 7am5pm
  • Saturday: 9am12pm

 

Branford Branch, 249 West Main Street, Branford, CT
Phone: 203.288.1695
LOBBY IS AVAILABLE during these hours:

  • Monday, Tuesday, Wednesday: 7:30am3pm
  • Thursday & Friday: 7:30am5pm

 

The following branches are CLOSED until further notice:

  • Downtown New Haven 200 Orange Street, New Haven, CT
  • SCSU 501 Crescent Street, New Haven, CT

 

ATMs located behind our main office in Hamden and by the entrance in our Branford office are OPEN (24/7). Our touch tone teller service is available 24 hour. Please call 203.281.5059. Visa Credit Card 24/7 Services please call 866.820.4860

Online/Mobile Banking

At this time, we strongly encourage our members to use our online/mobile banking. Our system allows you to:

  • Check balances
  • Deposit checks
  • Pay bills
  • Apply for a loan
  • Transfer funds from one account to another
  • View your account history and balance
  • Locate one of our 30,000 CO-OP and SUM ATMs

 

If you need assistance installing our mobile app or navigating our web site, please call us during hours of operations at 203-288-1695. Check the chart below to better assist you.

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