Updates From Our CEO

April 15, 2020


CrossPoint Federal Credit Union wants to keep our members informed as to what they need to know about the IRS depositing COVID-19 relief funds. First let me remind you that there are many Scammers that will be attempting to get your money. Under no circumstances will the IRS be using Email, Facebook and other social media, phone call or text messaging to obtain or verify your information. Many are calling this a stimulus check. I prefer to refer to it as a relief check because that is what it is intended to provide. The same way we provide relief after any disaster and there is no obligation to pay it back.


So far, we have received and posted over 1,800 relief deposits for members. Each day we post whatever is received to member accounts. Many members are calling to see if the deposit has posted, the volume of calls is causing delays in responding to voicemails left for member service personnel. The fastest way to check your accounts with us is through Home Banking, Mobile Banking or the Automated Touchtone Telephone.


However, the fastest and best way to track the status of your relief funds is through the IRS website.


Here is some additional information provided by the government to help you determine your payment amount and steps you may take to get the payment sooner under certain circumstances.


  • People that filed tax returns in 2018 or 2019 and received their tax refunds through direct deposit, will start receiving their relief checks first starting on April 12, 2020. Please note that not all payments will be deposited at the same time. IRS is planning to deposit the checks at different times.
  • People who did not sign up with the IRS for direct deposit refund in 2018 or 2019, people who did not file taxes in 2018 or 2019, people who fall under very low income or are older and dont need to file, will have to wait a few weeks for a paper check to be mailed to them to their physical address. In other words, If the IRS does not have your current bank information on file for direct deposit, you will have to wait for a paper check. Paper checks will be mailed starting in May 2020.
  • The IRS has creating a web portal, this site is now up and running (it is very busy), where users can:
    • Check/track the status of their relief checks.
    • Enter your bank account information if the IRS does not have it from a 2018 or 2019 refund or if you are a non-tax filer


To read more detailed information about IRS Economic Impact Payments/Relief check such as:

  • Tracking relief check
  • Eligibility
  • Actions to take Filing bank account with IRS
  • Frequently asked questions
  • Protecting yourself from scammers


CrossPoint Federal Credit Union is strongly suggesting all our members to visit the following site: https://www.irs.gov/coronavirus/economic-impact-payments


During the current social distancing, our members can take advantage of signing up for CrossPoint Federal Credit Union online banking, downloading the CrossPoint Federal Credit Union mobile application and learning how to check their account balances on their computers and/or phones, as well as learning how to process check deposits via mobile phone. Our 24-hour touch tone teller 203-281-5059 is also available for our members to check their accounts.


To learn more about our mobile, online and 24-hour teller, please call us at 203-288-1695.


Michael Hinchey, CEO



April 8, 2020


We hope that you and your loved ones are staying safe and staying home as much as possible. The majority of the CrossPoint staff are now working from home and it appears they will be for many weeks. A limited number of dedicated staff are alternating every two weeks at the Hamden and Branford offices to serve members on limited transactions. Please use the Mobile App, Home Banking, Night Drop or ATM whenever possible for routine transactions.


We have implemented changes to assist members impacted by COVID-19 including zero interest loans, skip a payment on existing loans and accelerated availability on deposits. Most of these programs can be accessed through the website or by telephone call. Please call us at 203.288.1695 if you have been financially impacted and need financial assistance, we are here to help.


In addition to the drive-up windows at both our Hamden and Branford locations, we have created a temporary window at the Hamden Office where a member can walk up to the window and be served. Please note that the walk-up window is available to our members for simple financial transactions only. If you have specific questions on your account(s) or on any transactions, we kindly ask you to call us as we have many employees ready and willing to assist you. If there is a need for an in-person meeting, which shouldnt be necessary except to close on real estate secured transactions, those meetings will be done by appointment only.


The Annual Meeting scheduled for May 12, 2020 will be a virtual meeting. Please monitor our website and review the enclosure within your quarter end statement for more information. Anyone who already responded and paid for attending will be refunded their payment by a deposit into their CrossPoint account.


Michael Hinchey, CEO



March 23, 2020


CrossPoint Cares – Read what we are doing to assist Members and Employees


As the COVID-19 virus impacts all of us we are doing what we can to help our employees and members.


We encourage you all to follow the CDC guidelines and adhere to the government restrictions and stay home. We encourage you to only go out for a true emergency or you are a worker designated as essential.


We have developed programs to assist Employees and Members. Please read to find out more.


At CrossPoint over 95% of your financial transactions can be completed through the website/ mobile app or over the phone. Cash is accessible through the ATM network. We encourage you to use your debit and credit cards. Besides being secure and convenient Cash is a key transmitter of germs. You have no idea where the cash has been before you receive it and any change you might get in a cash transaction could be contaminated.


We are making some important changes to comply with the Shelter at Home requirements and protect our employees. Most of our employees will be working from home. Technology permits us to continue member service from remote locations. Employees will still be working for you and be available to answer questions and provide the services you are accustomed too.


When you call, your ability to reach a specific person within a department is limited as we forward extensions to home phones. If a return call to you is required, please be aware it may come from a blocked number, but we will identify ourselves to you when you answer and you will be given the opportunity to call us back on the main number. Please be confident that the employee that answers your call is committed to deal with your questions and help you.


Below is a list of areas where the credit union is prepared to assist members who have a demonstrated impact by the COVID-19 virus. We currently anticipate this assistance will be available for up to 90 days. We will be continuously monitoring the situation and offers may be extended or withdrawn as circumstances change.


  • Small dollar zero interest loans for 12 months.
  • Skip a payment on most existing loans (restrictions may apply).
  • We are reducing the hold times by one day on deposits made through Remote Mobile Deposit or ATM to provide faster access to your money.
  • Waived or reduced fees for certain ATM, NSF and Courtesy Pay Fees.
  • If you have a specific need not mentioned please call us at 203-288-1695 to discuss it. We are here to help you during this economic time.


Michael Hinchey, CEO



March 17, 2020


CrossPoint Federal Credit Union continues to closely monitor the changes and recommendations from government authorities regarding the virus. Our two New Haven offices Orange Street and SCSU Campus are closed by order of the Mayor and Governor and we anticipate the closures to extend into April. Our Hamden and Branford offices continue to operate with moderate changes.


We have implemented a work from home process for the remainder of the month for several essential jobs. This will provide a real-time test of the credit unions systems and prove our ability to continue operations in the event even greater restrictions are mandated. An additional benefit is that it permits more opportunity to social distance from each other within the branch. Distance is now recommended at 6 to 10 feet from each other. If you come into a branch we ask you to keep distancing in mind.


We have implemented a sanitization process in the branches and we ask you to use the hand sanitizers we provide. We strongly encourage you to contact us by phone or secure email from our mobile/Home Banking platform if you have any concerns. Please continue to use electronic access to services and call us if you need assistance.


We know that besides the inconvenience of closed offices many of you may be financially impacted by current events and we want to work with you to minimize the impact, so please reach out to us. Working together we will all get through this and return to a more normal life.


Michael Hinchey, CEO



March 13, 2020


At CrossPoint Federal Credit Union, the health and well-being of our members, employees, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the corona virus (COVID-19) and are committed to being responsive to the needs of our members and employees as the situation evolves. We are closely monitoring the information provided by the Centers for Disease Control (CDC) and should any disruption to our business occur, we will proactively keep you informed.


We strongly encourage you to use CrossPoints digital tools and other resources for self-service and 24/7 account access. You can access your accounts online at CrossPointfcu.org or by using the CrossPoints Mobile app. With Online or Mobile, you can transfer money, pay bills, make other payments, view transactions, check balances, find an ATM and more. Its easier and faster (in most cases) to manage your account digitally, especially given current circumstances when transactions may take longer than usual especially if we have to restrict the number of employees to comply with personnel spacing guidelines. If you havent enrolled in online access, it only takes a few minutes. If you in need assistance, please call us.


We are taking every precaution to protect the health of our members and employees at all of our locations to ensure the continuity of services and may require some employees to work from home. The ability to reduce risk for everyone relies on each of us doing our part, which starts with acknowledging that each of us must act for the good of all by following the guidelines established by the CDC and other official pronouncements. Some of the recommendations from the CDC include:


  • Wash your hands often with soap and water for at least 20 seconds after youve been in a public space, or after blowing your nose, coughing or sneezing.
  • If soap and water arent available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick, except to get medical care.
  • Clean and disinfect frequently touched surfaces daily.
  • Maintaining safe distances from each other (3 feet)


As of today, the SCSU branch of the Credit Union is closed until April 5th. All other operations have not been impacted. It is important to note, however, that the situation can change quickly and we will provide updates as needed. To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook.


Michael Hinchey, CEO

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